Privacy Policy

1. Introduction

Welcome to Bird Groups (Aviation) (“Company,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, disclose, and protect the personal data of users (“you” or “your”) when you use our web application (“FRIS”) for ground handling services.

The Application captures flight movement data, as well as manages staff HR information and training records related to ground handling operations.

2. Information We Collect

(a) Flight Movement Data:

• Flight schedules, movements, and related operational details.
• Aircraft registration and handling service details.
• Customer Airline Flight Information: Details regarding airline partner flight schedules, turnaround times, and service requests.
• Passenger and baggage handling data related to ground operations (as applicable and permitted by law).

(b) Staff HR Information:

• Personal details (e.g., name, contact details, date of birth, employee ID, and job position).
• Employment history and benefits information.
• Work schedules, shifts, and leave records.

(c) Training Records:

• Employee training history, certifications, and compliance status.
• Assessment results and performance tracking.

(d) Technical and Usage Information:

• IP addresses, browser types, and usage patterns when interacting with the Application.
• Device identifiers and log data to enhance security and performance.

3. How We Use Your Information

• Operational Efficiency: Managing ground handling services and ensuring smooth flight movement operations.
• Customer Airline Support: Enhancing coordination with airline partners for accurate flight service execution.
• HR and Staff Management: Maintaining accurate employee records, and workforce management.
• Training Compliance: Tracking staff training records to meet regulatory and operational requirements.
• Security and Fraud Prevention: Protecting against unauthorized access and ensuring data integrity.
• Improvement of Services: Enhancing the user experience and system functionality.

4. Sharing of Information

• With Service Providers: Trusted third-party vendors who assist in application maintenance, and compliance monitoring.
• With Regulatory Authorities: When required by law, aviation regulations, or government authorities.
• With Affiliated Companies: Within our corporate group for operational purposes.
• With Airline Partners: Providing necessary flight and service-related data to customer airlines for operational coordination.
• For Legal Compliance: If necessary to comply with legal obligations or protect our rights.

5. Data Security

We implement appropriate security measures to safeguard personal data from unauthorized access, loss, or misuse. These include encryption, access controls, and regular security audits.

6. Data Retention

We retain your data only for as long as necessary to fulfill operational, legal, and compliance obligations. Upon expiration of the retention period, data is securely deleted.

7. Your Rights and Choices

• Access and Correction: Request access to or corrections of your personal data.
• Data Deletion: Request deletion of your information, subject to legal obligations.
• Objection and Restriction: Restrict processing of your data in certain cases.
• Data Portability: Request a copy of your data in a structured format.

9. International Data Transfers

If data is transferred to other jurisdictions, we ensure compliance with applicable data protection laws and implement safeguards such as standard contractual clauses.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. We encourage you to review this Policy periodically.

11. Contact Us

Bird Groups (Aviation)
cpt@bird.in
E-9, Connaught House, Connaught Place, New Delhi-110001
+91 9810068133